Dear Affiliates and Instructors,

We are committed to providing good service to you.  Recently, I've received a few complaints that student diplomas are not reaching you in a timely manner.  I want to apologize personally.

From now on, you have this pledge from me: if you do not receive student diplomas within TWO WEEKS of your request, there is no charge. We will pay the bill for the diplomas.

If you have any questions, feel free to contact us!

Sincerely,

John